Contact Us - website administration issues Download Help - assistance with PDFs (Portable Document Formats) and help with other files including files made accessible to screen readers etc.

Some links on our site are to files created in proprietary software. When you click on these links the file will be downloaded to your PC. The larger the file's size, the longer it will take to download. To minimise the download time, save the file to your hard drive by right clicking on the link (don't open the file), save the file to a directory of your choice, then open and print the document from this location.

You will need appropriate software to view files which you have downloaded to your PC. If this software exists on your PC already, it will be automatically launched and you will be able to view the downloaded document. If it is not present on your PC, you will need to have it installed.

The following is a list of software commonly used across the Office for Children website:

Software	Viewing Instructions
Adobe Reader	When you click onto links that state they are a PDF file [PDF kb] or have Adobe pdf icon, the document will automatically open up using Adobe Reader. If you don't have Adobe Reader on your PC, you can get a free copy from the Adobe website by clicking here - Adobe Reader (external link) To minimise download time, right click on the link, save the PDF to a directory of your choice and open the file from that location. This will also make printing the publication easier.
Microsoft Word	When you click on links that state they are in a Microsoft Word file format [Word kb] or have a Word icon, the document will open up using the word processing package you have loaded on your PC. If you don't have Microsoft Word Viewer on your PC, you can get a free copy from the Microsoft website by clicking here - Download Microsoft Word Viewer (external link)
Excel	When you click on links that state they are in a Microsoft Excel file format [xls kb] or have a Excel icon, the document will open up using the Excel processing package you have loaded on your PC. If you don't have Microsoft Excel Viewer on your PC, you can get a free copy from the Microsoft website by clicking here - Download Microsoft Excel Viewer (external link)
Power Point	When you click on links that state they are in a Microsoft Power Point file format [ppt kb] or have a PowerPoint icon, the document will open up using the Power Point processing package you have loaded on your PC. If you don't have Microsoft Power Point Viewer on your PC, you can get a free copy from the Microsoft website by clicking here - Download Microsoft PowerPoint Viewer (external link)
Requesting an Accessible PDF file	To request a PDF file be made into an accessible format i.e. more accessible to a screen reader, contact us on http://www.dhs.vic.gov.au/help.htm [link]

Privacy and the collection of information via the Office for Children website
Contact Us and User Feedback (currently in-active) - this form is linked to every webpage and is a voluntary online form that stores user details in a database. Users can also contact the Website Administrator via the generic email box: contact_cyf@dhs.vic.gov.au
The information collected by the Feedback form is used only for the purposes of identifying user needs and opinions about their experience of the website, or details of information requests.

Generic Contact Details: All webpages contain standard contact details in the 'footer' section i.e. 1) Branch title, 2) mailing address, 3) email contact, 4) Authorisation

Statistical Reporting of Website Use
Research data on the traffic and users on this website is collected through a product such as SiteCensus, which may use cookies for the express purpose of identifying when and where users enter the website. For more information on Nielsen//NetRatings Privacy policy go to http://www.nielsen-netratings.com/privacy/sitecensus.htm